What we do — and what's included

Everything we do day-to-day. That means levy notices, financial reporting, AGMs and committee meetings, maintenance coordination, work orders, contractor sourcing, by-law advice, insurance review, owner correspondence, and the Stratafy portal access. The fee is fixed for the year — no extra charges for phone calls, emails, or work orders.

The only things not included are statutory disbursements (levy printing/postage, NSW Fair Trading annual report) and external costs like contractor invoices, insurance premiums and legal fees — all of which are paid by the Owners Corporation, not us.

Same business day for phone calls and emails — usually within a few hours. Urgent matters (water leaks, security issues, no power) get an immediate response. We publish our service standards because we stand behind them.

This is one of the main reasons owners switch to us. Most large strata firms can't match it — your block is one of hundreds on their list.

Yes. Alan is the Class 1 licensed manager who oversees every plan we manage. Tracey supports day-to-day tasks and simple queries, but Alan is the named manager for your scheme and is directly accountable to you. No call centre, no rotating roster.

This is only possible because we deliberately limit ourselves to small schemes (2–22 lots). It's the whole reason we exist.

Absolutely. Your Owners Corporation chooses who works on your complex — not us. If you already have trusted plumbers, gardeners or electricians, we keep using them. We'll just need their insurance and licence details on file (a NSW compliance requirement).

If you'd like fresh quotes or don't have a regular contractor for something, we have a vetted list we can draw from.

Easier than you'd think — and we manage the entire handover. The four steps:

1. We meet you (Zoom or in person) and walk through the proposal — no pressure, no obligation.
2. Owners vote at an EGM. We prepare every piece of paperwork. Most meetings take under 30 minutes.
3. We contact your current manager and collect all records, financials and registers.
4. We're working from day one. You don't need to chase anyone.

Your right to change strata managers is protected under section 49 of the Strata Schemes Management Act 2015 (NSW).

The AGM is the main yearly meeting where owners vote on the budget, set levies, review insurance, elect the strata committee, and decide any major matters. By law it must happen at least once a year and within two months of the financial year-end.

We prepare the agenda and notices, send everything 14 days ahead, run the meeting (Zoom, in person or hybrid), and have the minutes back to owners within 5 business days. If you can't attend, you can appoint a proxy using the official NSW Fair Trading proxy form.

Owners decide — at the AGM. We prepare a draft budget based on running costs, planned works, insurance, and what your 10-year capital works plan says you should be saving. Owners then vote to approve, change, or reject it. The total is divided across lots based on the unit entitlements registered on your strata plan.

We always frame budget decisions practically: prioritise essential works, avoid unnecessary spending, and keep funds available for the inevitable surprise. Strata isn't about saving every dollar — it's about spending the right ones.

Yes — fairly and proportionately. Our usual approach: friendly reminder first, then a formal Notice to Comply if needed, and only escalate to NCAT (the NSW Civil and Administrative Tribunal) if it can't be resolved any other way. Most things get sorted at the friendly-reminder stage.

You can report a concern through our By-law Breach Report form. Your details stay confidential.

In simple terms: common property is the shared parts of your complex — shared driveways, common gardens, boundary fences, visitor parking and shared services (drainage, lighting). For most townhouse schemes, the external walls, roofs and gutters are also common property — but it depends on how your specific scheme is registered. We can confirm this for your scheme.

Lot property is everything inside your townhouse — internal walls, floor coverings, kitchen, bathroom, your own appliances, and (in most townhouse schemes) your private courtyard or backyard.

Boundaries can be tricky — when in doubt, ask us. The NSW "Who's Responsible?" guide is the best plain-English reference.