One flat fee. One dedicated manager. Everything your owners corporation needs — with no surprise invoices.
Our Services
We handle the full picture — from day-to-day admin to the big annual decisions. Here's what we take off your plate.
Accurate records, levy roll management, and full compliance with NSW strata legislation — so you're always covered.
Common property repairs handled promptly — quotes sourced, trusted trades instructed, work followed through to completion.
Levy notices issued on time, payments tracked, and arrears followed up professionally. Healthy cash flow for the whole complex.
Clear accounts, budget preparation, trust fund banking, and 24/7 access to financials through the Stratafy owner portal.
We prepare the agenda, issue notices, run the meeting (in person or Zoom), and distribute minutes within 5 business days.
Annual review via BCB Strata Insurance Brokers. End-to-end claims management included — from lodgement through to settlement.
Plain English guidance on your by-laws. Coordination with Bannermans Solicitors where changes need to be drafted or registered.
We work directly with Bannermans Solicitors — specialist strata lawyers — for any matters requiring legal advice or action.
Early identification of defects and coordination with building consultants. We keep an eye on statutory warranty timeframes so you don't miss them.
What's Included
No surprises. Here's exactly what's covered in our annual fee — everything you need to keep your complex running properly.
Service Standards
Most strata managers don't publish response time standards. We do. These are our minimums — we usually beat them.
| Matter | Our commitment |
|---|---|
| Phone calls | Same day · Urgent: within 1 hour |
| Emails | Within 1 business day |
| Work orders issued | Same day · Urgent: immediately |
| Invoice payments | Twice weekly — Wednesday & Friday |
| Meeting minutes | Within 5 business days of the meeting |
| Financial reports | On request by next day; or 24/7 via Stratafy |
| Trust fund banking | End of following business day |
What It Costs
Our fees are fixed, clearly stated upfront, and don't change throughout the year. Here's a typical fee structure — your exact quote will reflect the number of lots in your scheme.
Typical example for a 6 lot complex
Every owner gets access to the Stratafy portal — a secure online platform where you can view financial reports, meeting minutes, maintenance history, and lodge requests at any time. No more chasing your manager for information.
Tell us about your scheme and we'll send a clear, no-obligation proposal — usually the same day.
Request a ProposalAlan Hunter · (02) 4971 0363 · alan@townhousestrata.com.au