Forms, helpful links and answers — everything you need in one place. Most things can be done online or by downloading the relevant form.
Forms & Applications
Download the form, fill it out, and email it back to alan@townhousestrata.com.au. If you'd rather chat first, call us on (02) 4971 0363 — happy to walk you through it.
Planning a renovation, alteration or minor work to your lot? Submit the application — required for any work affecting common property under section 108 of the Act.
Bringing in a pet — or already have one? Submit the details and we'll arrange the necessary approvals under your scheme's pet by-law.
Installing a camera that points to common property or another lot? This needs approval under sections 110 & 111 of the Act. We'll guide you through the process.
Behind on levies, or anticipating you might be? We'd much rather work out a payment plan than have it escalate. Confidential and constructive.
Can't attend a meeting? Appoint someone to vote on your behalf. This is the official NSW Fair Trading proxy form — fill in, sign, and return before the meeting.
Download form ↓Something broken on common property? Lights out in a stairwell, fence damaged, gutters blocked? Let us know and we'll arrange a contractor.
Submit online →Moved address, changed phone or email? Let us know so notices and levy reminders reach you. Required by law under s258 of the Act.
Submit online →Selling a lot? Buyers' solicitors usually need a Section 184 Certificate showing levy status, by-laws, and insurances. Order one here.
Submit online →Concerned about a by-law breach (noise, parking, pets, garbage, behaviour)? Report it here. We'll review and act fairly under the by-laws.
Submit online →Replacing the flooring in your townhouse? Hard floors above other lots usually need an acoustic rating to prevent noise complaints. Submit the application here.
Installing or replacing an A/C unit? External units affecting common property need approval. Submit the application here.
Paid for something on behalf of the Owners Corporation? Request reimbursement here. EFT or cheque, subject to committee approval.
NSW Legislation & Guides
Strata is governed by NSW law. These are the official sources — handy if you want to read for yourself or check a specific section. Don't worry if it looks complex — that's what we're here for.
Making a Complaint
We take complaints about our service seriously. Most issues can be sorted with a phone call. If something more formal is needed, here's how it works:
Call Alan directly on (02) 4971 0363 or email alan@townhousestrata.com.au. Most matters can be resolved within a day or two.
If the issue isn't resolved, put it in writing to us. We'll respond within 7 business days with a clear position and proposed resolution.
If you're still not satisfied, you can escalate to NSW Fair Trading or the Strata Community Australia (NSW) complaints process.
If you're looking for a form or document that isn't here, just call or email — we'll send it through the same day.
Get in touchAlan Hunter · (02) 4971 0363 · alan@townhousestrata.com.au